Title

Legal Contracts

Terms & Conditions

These are the current sets of terms - scroll down to view historical sets which may be relevant to your account(s).

Standard Terms & Conditions
Energy Terms & Conditions
Supplier Terms & Conditions
KWH, iServe, Orcon Business and Wholesale Terms & Conditions
Flex Terms of Use
KiwiRail Provisions Schedule
Resupply Terms Schedule
Standard Terms & Conditions
Energy Terms & Conditions
Supplier Terms & Conditions
KWH, iServe, Orcon Business and Wholesale Terms & Conditions
Flex Terms of Use
KiwiRail Provisions Schedule
Resupply Terms Schedule

Service Schedules

Colocation Service Schedule
Cloud Services Service Schedule
Ethernet Service Schedule
IP Transit/IE Service Schedule
IP WAN Service Schedule
SIP Trunk Service Schedule
Wholesale SIP Service Schedule
Vocus Mobile Service Schedule
Vocus Wireless Broadband Service Schedule
SD-WAN Service Schedule
DNS Protect Service Schedule
2degrees Mobile Service Schedule - Business Individual Plans
2degrees Mobile Service Schedule - Business Sharer Plans
2degrees Business Starlink Service Schedule
2degrees Internet Express Service Schedule
2degrees Business – Fibre Broadband Service Schedule
Colocation Service Schedule
Cloud Services Service Schedule
Ethernet Service Schedule
IP Transit/IE Service Schedule
IP WAN Service Schedule
SIP Trunk Service Schedule
Wholesale SIP Service Schedule
Vocus Mobile Service Schedule
Vocus Wireless Broadband Service Schedule
SD-WAN Service Schedule
DNS Protect Service Schedule
2degrees Mobile Service Schedule - Business Individual Plans
2degrees Mobile Service Schedule - Business Sharer Plans
2degrees Business Starlink Service Schedule
2degrees Internet Express Service Schedule
2degrees Business – Fibre Broadband Service Schedule

Fees

Energy Schedule of Fees
Early Termination Fees
Energy Schedule of Fees
Early Termination Fees

Service Level Agreement

Service Level Agreement
Service Level Agreement

Other Legal Documentation

Historical Terms and Conditions

Our archived sets of Terms and Conditions may apply to you, depending on when you signed up and to which brand. Our customer service agents will be able to assist if you're unsure which T&C you are bound by.

Standard Terms and Conditions - Prior to 9 October 2023
Standard Terms & Conditions - Prior to 16 Aug 2022
Energy Terms and Conditions - Prior to 31 Dec 2018
Switch Utilities Standard Terms and Conditions - Prior to 31 Dec 2018
CallPlus Mobile Terms and Conditions - Effective 1 Dec 2014 to 2 Jul 2017
CallPlus Mobile Terms and Conditions - Prior to 30 Nov 2014
CallPlus Standard Terms and Conditions - Effective 1 Dec 2014 to 2 Jul 2017
CallPlus Standard Terms and Conditions - Prior to 30 Nov 2014
Standard Terms and Conditions - Prior to 9 October 2023
Standard Terms & Conditions - Prior to 16 Aug 2022
Energy Terms and Conditions - Prior to 31 Dec 2018
Switch Utilities Standard Terms and Conditions - Prior to 31 Dec 2018
CallPlus Mobile Terms and Conditions - Effective 1 Dec 2014 to 2 Jul 2017
CallPlus Mobile Terms and Conditions - Prior to 30 Nov 2014
CallPlus Standard Terms and Conditions - Effective 1 Dec 2014 to 2 Jul 2017
CallPlus Standard Terms and Conditions - Prior to 30 Nov 2014

Vocus Energy

Current and historical Vocus Energy Embedded Networks pricing schedules. 

Electricity: Low User Exemption Letter - Oct 2016
Electricity: Low User Exemption Letter - Oct 2016
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Legal contracts | 2degrees